How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

1. What is USBooksKart?

USBooksKart is a USA-based online bookstore offering a wide range of high-quality books including academic textbooks, fiction, non-fiction, children’s books, and more. We provide fast delivery, secure checkout, and reliable customer service across the United States.

2. Do you ship outside the United States?

No. We ship only within the USA at this time.

3. What are your shipping times?

Our delivery timeline is divided into three parts:

· Handling Time: 1–2 business days (Monday–Friday)

· Transit Time: 7–10 business days (Monday–Friday)

· Total Delivery Time: 8–12 business days

You will receive a tracking number once your order is shipped.

4. What is the order cut-off time?

Orders placed before 05:00 PM (GMT-05:00) Eastern Standard Time are processed the same business day.

5. Which couriers do you use for delivery?

We ship through trusted carriers such as FedEx, DHL, and UPS.

6. Do you charge for shipping?

No. We offer free shipping on all orders within the United States.

7. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment in real time.

8. What if I never received my order?

If your item has not been received within the estimated delivery period, please contact us.
We will check with our shipping department and delivery agent to locate your package.

9. What happens if my package is undelivered?

Undelivered packages may incur a shipping and handling fee after a 7-day storage period.
Unpaid charges may be forwarded to a debt collection service.

10. Can delivery delays happen?

Yes, delays may occur due to weather, holidays, or courier issues.
If there is a long delay, we will notify you. You may cancel the order in case of extensive delays.

11. Can I change my shipping address after placing an order?

If your order has not shipped yet, you may request an address change.
Once the package is in transit, address changes may not always be possible.

12. What if I entered an incorrect address?

If the package is returned due to an incorrect address provided at checkout, the customer will be responsible for additional shipping charges.

🟦 RETURN & REFUND FAQ

13. What is your return window?

You can return an item within 30 days from the date you received it.

14. What are the return conditions?

To be eligible for a return:

· The item must be unused

· In original condition

· In original packaging

· Receipt or proof of purchase required

15. What if my item arrives damaged or incorrect?

Please contact us immediately with photos.
We will evaluate the issue and arrange a replacement or refund.

16. Can I edit my order?

Yes, within 12 hours of placing the order.
After 12 hours, edits may not be possible.

17. What is your exchange policy?

To exchange, return the item, and once the return is accepted, place a new order.

18. What if my parcel is lost?

If your parcel is lost in transit, we will:

· Replace it for free (if correct address was provided), or

· Issue a refund after 30 days if the parcel does not arrive

19. Do you charge a restocking fee?

No. We do not charge any restocking fee.

20. What is your return address?

1001 S. Main St, Suite 600, Kalispell, MT 59901, United States

21. How long do refunds take?

After the return is received and approved, refunds are processed within 10 business days to the original payment method.

22. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

23. Can I cancel my order?

Yes. Orders can be canceled within 12 hours of purchase.

🟦 PAYMENT FAQ

24. What payment methods do you accept?

We currently accept:

· Amazon Express

· Diners Club

· Discover

· Google Pay

· JCB

· MasterCard

· Visa

All payments are processed securely through SSL-encrypted checkout.

25. Is my payment information secure?

Yes. We use HTTPS/SSL encryption to protect all personal and payment data.
Your information is never shared or sold to any third party.

26. How can I contact customer support?

📧 info@usbookskart.com
📞 +1-646-970-8347
Business Hours: Monday–Friday, 09:00 AM – 05:00 PM

Contact us

Business Name : STARLIGHT TECHNO LLC

EIN: 61-2195609

Website Name : usbookskart.com

Business Address: 1001 S. Main St, Suite 600, Kalispell, MT 59901, United States

Business Email: info@usbookskart.com

Contact number: +1-6469708347

Business hour: 09:00 am to 05:00 pm (Monday to Friday)